We value your support of our small business and want to answer any questions or concerns you might have. Please allow up to 24 hours for your email to be responded to by our staff.  Any emails sent after business hours are responded to the next business day. Emails sent Friday after 5pm CST through Sunday evening are responded to the following business day. 

•  Item(s) must be returned within 14 days of your delivery date.
• Merchandise must be in original condition: unworn, unwashed, unscented, unstained.
• All tags must still be attached and the receipt must be present to process the return.

We are so grateful for your order. Please make sure to review it carefully before it is submitted as it cannot be modified. No changes can be made once your order is placed. Double + triple check that all details are correct.

We do not take responsibility for packages that are delivered to the wrong given address. It is your responsibility to check that your shipping address is correct when your order is placed. If it isn’t, please email us right away so we can fix it BEFORE it ships. Once it ships, we are not responsible. 

Please allow 1-2 business days for your order to ship. You will receive a shipping confirmation email with a tracking number when your order is fulfilled and shipped. Orders may be split across multiple shipments. We DO NOT offer shipping insurance on your package at this time, if you would like to purchase insurance for your package please email us at Info@hllfoam.com.

Our company supports customized services. Whether it is EVA injection molding products, EVA stamping products, PU foam products, filter cotton special-shaped customization…, you can contact us at carl.jess@hllfoam.com.